Frequently Asked Questions (FAQ)

Q: What is e-Lelong?
A: e-Lelong is the first system introduced in Malaysia to govern a real time online public auction of immovable property in court where bidders can bid from anywhere, without having to appear in court.
Q: What are the services offered by e-Lelong?
A: Among the services offered are:
  • To place a bid on-line without having to appear in court as a public auction is being conducted on-line in real time.
  • Bidders can check the particulars of the property in details and thoroughly.
  • Bidders can conduct searches of auctioned properties more easily and widely.
  • The identity of the bidder and the information is kept confidential.
  • No intervention from third party and syndicates.
  • All public auction transactions are conducted with transparency and integrity.
Q: How do I register as a bidder?
A: You just need to go to the registration page, fill in the details and submit the required documents before sending your registration application. You will receive a notification via e-mail to access the e-Lelong website as bidders.
Q: How many times do I have to register as a bidder?
A: Bidders only need to register once in the e-Lelong system and this registration is applicable for the next auction.
Q: How do I bid?
A: For more information, please refer to the ‘User Manual’ provided.
Q: Can I place a bid for a company?
A: Yes, you can place a bid for the company. Representatives of bidders for the company must include the documents as required when registering on the e-Lelong site. For more information, please visit Registration page.
Q: How do I pay the deposit for participation in the auction?
A: Bidders shall deposit a sum equivalent to ten per centum (10%) of the reserve price of the property to be auctioned in the form of Bank Draft to e-Lelong Operation Centre, Kuantan Court Complex via Pos Laju services (Pos Malaysia) or by hand, or by hand to any of the High Courts of Malaya in Peninsular Malaysia, no later than one (1) working day before the public auction is conducted.
Q: If I came as a successful bidder, what will happen to my deposit?
A: If you are the successful bidder, your Deposit will be remitted to the Plaintiff. The balance of the purchase price shall be paid by deducting the amount of Deposit.
Q: What is the settlement period of the Balance of Purchase Price?
A: The Balance of the Purchase Price must be settled by the successful bidder within one hundred twenty (120) days from the date of sale.
Q: What happens if I fail to settle the payment for the Balance of Purchase Price within one hundred twenty (120) days’ period?
A: If you fail to settle the payment of the Balance of the Purchase Price within the specified period, the amount paid as Deposit to the plaintiff would be forfeited in accordance with the provision of section 267A of the National Land Code 1965.
Q: If I do not win the auction, will I get my deposit back? If yes, when will I get it back?
A: Yes, we will refund your deposit (Bank Draft). If you courier the Bank Draft by Pos Laju (Pos Malaysia) service, the Bank Draft’s refund will be processed within 3 working days. For the return of a handed-out Bank Draft at any of the High Courts of Malaya in Peninsular Malaysia, you may collect the Bank Draft at any time immediately after the public auction ends.
Q: What is the maximum bid?
A: The maximum bid is the maximum amount that can be set by you to purchase the properties. The final amount you have to pay may be lower than the maximum bid you set (depending on the outcome of the auction), but not beyond the set value.
Q: What is a Bid Increment?
A: The Bid Increment is the minimum amount for your bidding increment. The added/additional value should be multiple of the Bid Increment.
Q: Can I place bids before the auction begins?
A: Yes, you can set your maximum bid before the auction starts. However, the actual bidding process will only start after the commencement of the auction.
Q: Can I lessen my bid?
A: If you are the highest bidder during the auction, you can reduce your bid. If you have been overcome in the bidding by other bidders, you will not be able to lower your bid.
Q: What is the Time for Public Auction?
A: The public auction will be held every day from Monday to Friday in three sessions:
  • Session 1- 9.00 am;
  • Session 2- 11.00 am; and
  • Session 3- 2.30pm.
Q: When will the auction end?
A: The time for an auction is only for an hour, but will expire, if no active bidders, in 2 minutes 30 seconds. The countdown time will be displayed when only 30 seconds is left. If there are bidders who have paid deposits but do not set their maximum bids, the auction will end within 30 minutes if they do not participate.
Q: Can I still place a bid even if the countdown of 30 seconds is displayed?
A: Yes, you can still place a bid even during the countdown of 30 seconds is displayed.
Q: What are the requirements to place a bid?
A: For more information, please visit the page of Terms & Conditions.
Q: What happens if another bidder places the same maximum bid like mine?
A: Before the auction begins, bidders may place the same maximum bid. If the maximum bid placed is the highest amount among all bidders before the auction begins, the first bidder to place his bid will win. If a bidder wishes to place the same maximum bid after the auction has started, the system will prevent the bid to be placed.
Q: I forgot my ID (login e-mail), what should I do?
A: Please send an e-mail to with your ID documents. You need to answer Security Question to recover your ID.
Q: I forgot my password, what should I do?
A: You can request a temporary password by entering your e-mail address used to register with e-Lelong website by clicking on the ‘Forgot your password’.
Q: How do I protect my User ID and Password?
A: The User ID and Password is your key to access to the e-Lelong site to participate in the bidding. Among the steps that can help to safeguard your User ID and Password are as follows:
  • Do not expose your User ID and Password to anyone
  • Do not provide your User ID and Password via e-mail or phone
  • Do not use the "Remember Password", because your information will be accessible by computer hackers
  • Leave or 'Log Out' of e-Lelong site once you complete all the requirements of the bidding activities.
Q: What is the appropriate browser to access the e-Lelong website?
A: e-Lelong site is best viewed by using the latest version of the Chrome browser and Mozilla's latest version.
Q: If I have trouble logging in, what should I do?
A: Please contact Pusat Operasi e-Lelong at 09-5707063 or e-mail to for assistance.
Q: What is the e-Lelong website session expiry limit?
A: As a security measure, the e-Lelong website session will be automatically terminated if you leave it idle for more than 15 minutes.
Q: Can I log-in to another device at the same time by using the same User ID?
A: No, you will be barred from logging-in to another device at the same time by using the same User ID. The e-Lelong system is based on “Single Sign-On” authentication. The User ID could only be used on one device at a time.